Term of service

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 By using the ARC Media website and/or purchasing services from us, you agree to the terms of service set forth in this Agreement. We reserve the right to change or modify the provisions of this Agreement at any time. You should check this Agreement periodically for changes. If you do not agree to our terms of service, you should not use our website or purchase our services. By using this website and/or purchasing services from us, you agree to be legally bound and abide by these Terms of Service, just as if you had signed a written legal agreement.

ALL SERVICES:

PLEASE NOTE:
When you purchase a photo package from ARC Media, you are actually purchasing a block of time for our photographer to shoot your home. You are not buying a specific number of images. That it is why it is imperative that your home be photo-ready and our photographer is allowed to begin working immediately once they arrive at your property.

YOUR APPOINTMENT:
Because we shoot multiple homes each day, it is important that your property be photo-ready. In order to service all of our clients in a professional manner, your appointment includes a specific amount of time for your photo session and an estimated number of images. Your home will be shot AS-IS. The property must be photo-ready when we arrive. We do not provide any cleaning, moving or home staging services. Failure to have your home photo-ready may impact the number of photographs taken. Your appointment includes a specific amount of time for the photo session and an estimated number of images.

PAYMENT:
You can pay online via invoice or over the phone. We do not require payment ahead of time, however, you will not be able to download your media until payment has been made. You may pay your electronic invoice with any major credit card. 

CANCELLATIONS and RESCHEDULING:
If you need to cancel or reschedule your appointment, we request at least 48 hours notice via our contact form on this website. You will receive a cancellation confirmation email from us within 24 hours. If you do not receive a cancellation confirmation email from us, that means we did not receive your cancellation request and your appointment is still reserved. Please call us immediately. If you give less than 24 hours notice, you will be charged a $50.00 cancellation fee. There is no cancellation fee for rescheduling your shoot due to bad weather. If you repeatedly cancel or reschedule appointments, we will require a $125.00 non-refundable security deposit to reserve your next photo shoot.

NO SHOWS/LATE SHOWS/SCRAP SHOOT:
If you do not show up for your appointment or if you show up so late that the shoot has to be cancelled, you will be charged a $75.00 trip fee that must be paid in full before we can reschedule another shoot. If we arrive at the property and are unable to shoot the home due to lack of electricity, lack of interior access or other issues, the appointment will be cancelled and you will be charged a $75.00 scrap shoot fee that must be paid in full before we can schedule another shoot for you.

RESHOOTS/REFUNDS:
Any return trip to the property for reshoots will incur a fee. The minimum reshoot fee is $89.00.
In order to avoid a reshoot: 1. Please be sure the property is “photo-ready”and is cleaned and styled to your specifications. 2. Make sure weather conditions are to your liking. 3. Communicate any specific shot requests to us via email prior to your appointment. 

Refunds are provided on a case by case basis. Refunds will not be provided in situations where the client was not present at the shoot, the client failed to communicate specific shot requests, the images are not materially different in image quality from those contained in our portfolio. 

PHOTOGRAPHY SERVICES:

PHOTO SESSIONS:
Your home will be shot AS-IS. We do not provide any cleaning/moving/home staging services. The property must be photo-ready when we arrive. Failure to have your home photo-ready may impact the number of photographs taken. . Your photo package includes a specific amount of time for the photo session and an estimated number of images shot. Any return trip to the property for re-shoots will incur a re-shoot fee. The minimum re-shoot fee is $89.00. Weekend photo sessions are by special request and are subject to availability.

DELIVERY TIMES:
Residential photo package images are delivered next business day via electronic download. Typically, photos are delivered between 12pm and 6pm, but may be later depending on our workload. Friday photo session images are typically delivered on Saturday, but Saturday delivery is not guaranteed. A delay in payment will delay the processing and delivery of your images. If you have specific delivery requirements, please contact us prior to scheduling your photo session.

AERIAL DRONE SERVICES:

SCHEDULING AN AERIAL SESSION:
Aerial sessions are subject to availability and pilot photo styles may vary. It is highly recommended that the agent be present for the appointment to communicate any special shot requests to the team pilot.

THE AERIAL SESSION:
Your home will be shot AS-IS. The property must be photo/video ready when we arrive. We do not provide any cleaning, moving or home staging services. Failure to have your home ready may impact the quality of your video or the number of photographs taken.

AERIAL PHOTO EDITING & DELIVERY:
All aerial photos include our Image Editing. After payment has been received in full, aerial images are delivered next business day via electronic download. Delivery times for custom aerial photo packages will vary.

MISCELLANEOUS:

ELECTRONIC NEWSLETTER AND OPT-OUT
By contacting ARC Media you agree to receive occasional email correspondence and electronic newsletters. Users may opt-out of receiving future electronic newsletters by clicking on the unsubscribe link at the bottom of the newsletter.

PORTFOLIO AND SOCIAL MEDIA USE
ARC Media reserves the right to use any and all photo and video footage from client shoots for our online portfolio and social media channels. By purchasing services from us, you grant us an irrevocable right to use the photo and video footage from your property in perpetuity. If you are an agent or broker representing the home owner, you are authorizing ARC Media on the owner’s behalf for us to use any and all footage for our own marketing purposes. Purchasing services from us constitutes a location release.